GENERAL OFFICE POLICIES

Access to Care

Appointments can be made by calling 740-654-0232 or 1-888-824-0232, Monday through Friday from 8 a.m. - 5 p.m. When calling to schedule an appointment, please share all of your current symptoms so our providers may customize your plan of care.

Our office operates by appointment because your time is extremely valuable to us, and we desire to serve you efficiently. Every effort is made to see our scheduled patients on time. However, from time to time, our providers may run off schedule due to things outside of our control. We will make every effort to notify you of any delays, and sincerely appreciate your patience and understanding as we deliver the best care possible to all of our patients.

Nurse Visits

Nurse visits are available Monday through Friday from 8-11 a.m. and 1-4 p.m. for the following.

  • Blood Pressure Check
  • Coumadin/INR Check
  • Glucometer Reading
  • Diabetic Counseling
  • Medication Review
  • Medication Injections
  • Suture Removal

New Patients

Those interested in becoming a patient of Colonnade Medical Group must first complete, sign and return our New Patient Application form. We cannot schedule an initial appointment without this form, and processing may take two to four weeks. Once accepted into our practice, a new patient must plan to arrive 30 minutes prior to a scheduled appointment time to complete paperwork. 

Please note that our facility DOES NOT PRESCRIBE NARCOTICS at any initial visit.

Prescription Refills

Please call our office during routine office hours and speak with any of our nurses BEFORE your medication runs out. We ask that you allow up to five days for processing of a refill request. If you leave a recorded phone message, please remember to leave your first and last name, your date of birth, drug name and strength.

Patient Accounts

Our billing services are conducted on-site using our electronic claims filing system for prompt and efficient processing. Our billing associates are available during normal business hours to discuss and resolve any issues or concerns. While Colonnade Medical Group accepts most major insurance providers - including Medicare, Railroad Medicare and MediGold - we encourage all patients to contact the customer service number on the back of your insurance card to verify physician participation. Self-pay patients are welcome.

Appointments

Patients are asked to arrive approximately 15 minutes prior to each scheduled appointment time and must bring the following:

  1. Picture I.D.
  2. Current insurance card
  3. Any copay your insurance policy requires
  4. A current medication list including drug name, dosage, and prescribing physician, or medication bottles.

Tardy, Reschedule & Cancellation Policies

Colonnade Medical Group prides itself in providing timely and convenient service to all patients. We ask that patients schedule appointments, arrive on-time and come prepared for their appointment to prevent delays for other patients. 

We understand that life happens. If you are unable to make your scheduled appointment time, please contact us at least 24 hours in advance to cancel or reschedule your appointment so we can offer this appointment time to another individual in need of medical care. Failure to contact us appropriately prior to your appointment may result in an administrative fee.  

If you know that you will be at least 15 minutes late for your scheduled appointment, please be courteous and call to let us know, and we will try to accommodate you as best as we can. This courtesy allows us to better accommodate a late arrival. Our policy states that if a patient is more than 15 minutes late for an appointment, we will make every attempt to arrange a visit with the next available provider. If all schedules are full for the day, we will happily assist you in rescheduling for a different day and time.

Referrals

If a need arises for you to seek medical care from a specialist, our providers will provide referrals to help you coordinate the best possible care. 

Medical Records Release

As required by federal law, a proper “Release of Records” form must be submitted to our office for us to release your records. Click here to open an electronic form, or visit our office to obtain a paper copy.

Notice of Charges for Medical Records

We are in accordance with the Ohio Revised Code 3701.72 and HIPAA regulations as they pertain to charges for release of information requested by the patient for personal use and/or transfer only. Colonnade Medical Group often utilizes a third party company, HealthPort, for this copy service. You will receive an invoice for payment from HealthPort.