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For Our Patients


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For Our Patients


Become a new patient

We are currently accepting new patients! Start developing your partnership with one of our medical providers today by becoming a patient of Colonnade Medical Group. Please see our new patient policies below.

Step One:
New Patient Application Form

Those interested in becoming a new patient of Colonnade Medical Group must submit a new patient application for consideration.

  1. Please download and print a New Patient Application.
  2. Complete all questions, sign and return this application by email (1cmgweb@gmail.com) or mail (1550 Sheridan Drive, Suite 202; Lancaster, Ohio 43130).
  3. Please allow two to four weeks for processing.
 

Step Two:
New Patient Appointment

Confirmed patients must download, print, complete and return the following documents prior to their first appointment.

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Office Policies


Office Policies


GENERAL OFFICE POLICIES

Access to Care

Appointments can be made by calling 740-654-0232 or 1-888-824-0232, Monday through Friday from 8 a.m. - 5 p.m. When calling to schedule an appointment, please share all of your current symptoms so our providers may customize your plan of care.

Our office operates by appointment because your time is extremely valuable to us, and we desire to serve you efficiently. Every effort is made to see our scheduled patients on time. However, from time to time, our providers may run off schedule due to things outside of our control. We will make every effort to notify you of any delays, and sincerely appreciate your patience and understanding as we deliver the best care possible to all of our patients.

Nurse Visits

Nurse visits are available Monday through Friday from 8-11 a.m. and 1-4 p.m. for the following.

  • Blood Pressure Check
  • Coumadin/INR Check
  • Glucometer Reading
  • Diabetic Counseling
  • Medication Review
  • Medication Injections
  • Suture Removal

New Patients

Those interested in becoming a patient of Colonnade Medical Group must first complete, sign and return our New Patient Application form. We cannot schedule an initial appointment without this form, and processing may take two to four weeks. Once accepted into our practice, a new patient must plan to arrive 30 minutes prior to a scheduled appointment time to complete paperwork. 

Please note that our facility DOES NOT PRESCRIBE NARCOTICS at any initial visit.

Prescription Refills

Please call our office during routine office hours and speak with any of our nurses BEFORE your medication runs out. We ask that you allow up to five days for processing of a refill request. If you leave a recorded phone message, please remember to leave your first and last name, your date of birth, drug name and strength.

Patient Accounts

Our billing services are conducted on-site using our electronic claims filing system for prompt and efficient processing. Our billing associates are available during normal business hours to discuss and resolve any issues or concerns. While Colonnade Medical Group accepts most major insurance providers - including Medicare, Railroad Medicare and MediGold - we encourage all patients to contact the customer service number on the back of your insurance card to verify physician participation. Self-pay patients are welcome.

Appointments

Patients are asked to arrive approximately 15 minutes prior to each scheduled appointment time and must bring the following:

  1. Picture I.D.
  2. Current insurance card
  3. Any copay your insurance policy requires
  4. A current medication list including drug name, dosage, and prescribing physician, or medication bottles.

Tardy, Reschedule & Cancellation Policies

Colonnade Medical Group prides itself in providing timely and convenient service to all patients. We ask that patients schedule appointments, arrive on-time and come prepared for their appointment to prevent delays for other patients. 

We understand that life happens. If you are unable to make your scheduled appointment time, please contact us at least 24 hours in advance to cancel or reschedule your appointment so we can offer this appointment time to another individual in need of medical care. Failure to contact us appropriately prior to your appointment may result in an administrative fee.  

If you know that you will be at least 15 minutes late for your scheduled appointment, please be courteous and call to let us know, and we will try to accommodate you as best as we can. This courtesy allows us to better accommodate a late arrival. Our policy states that if a patient is more than 15 minutes late for an appointment, we will make every attempt to arrange a visit with the next available provider. If all schedules are full for the day, we will happily assist you in rescheduling for a different day and time.

Referrals

If a need arises for you to seek medical care from a specialist, our providers will provide referrals to help you coordinate the best possible care. 

Medical Records Release

As required by federal law, a proper “Release of Records” form must be submitted to our office for us to release your records. Click here to open an electronic form, or visit our office to obtain a paper copy.

Notice of Charges for Medical Records

We are in accordance with the Ohio Revised Code 3701.72 and HIPAA regulations as they pertain to charges for release of information requested by the patient for personal use and/or transfer only. Colonnade Medical Group often utilizes a third party company, HealthPort, for this copy service. You will receive an invoice for payment from HealthPort.

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Patient Resources


Patient Resources


NEW PATIENT PACKET

If you have completed a new patient application and have been accepted into the Colonnade Medical Group practice, please review our new patient packet and bring the completed documents with you to your first appointment. Click here for the new patient packet.

 

PATIENT SURVEY

We strive to exceed your expectations with every experience you have with our team. If you are a patient of Colonnade Medical Group, please consider taking our patient survey to help us improve your experience. Please return your completed survey to the office staff.

 

SPORTS PHYSICALS

If your child has an appointment to obtain a sports physical, please print and complete this OHSAA Sports Physical form to bring to your appointment.

 

PATIENT EDUCATION & HEALTH RESOURCE LIBRARY

Self-Management Support

Utilize these tools to help monitor and manage your health. Click on the links below, print, log information, and share the information with your provider at your next scheduled appointment to discuss trends or changes in your care.

Download the following information sheets:


LEGAL NOTICE: Colonnade Medical Group, or its affiliates, makes no claim or representation regarding and accepts no responsibility for the quality, content, nature or reliability of linked websites from our website, as these websites are not under the control of CMG.

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Your Role in Your Health Care


Your Role in Your Health Care


At Colonnade Medical Group, your medical provider serves as your partner in helping you attain your optimal health and well-being. Under this partnership, it's critical that you also play an active role in your health.

This type of care partnership is often referred to as a patient-centered medical home, through which each patient has an ongoing relationship with a personal physician and care team. The patient receives preventive and acute medical services from their trusted Colonnade provider, who directs and coordinates an extended care team when necessary.

At Colonnade Medical Group, we strive to engage, educate and involve patients in their own health care. To help foster this, we provide electronic delivery of lab and results data, and we provide patients with online tools and resources to help manage their health. By extending the care experience beyond face-to-face patient encounters, CMG is working to proactively engage patients.

To help you truly attain your optimal health and well-being, a two-way active partnership with your provider is critical. To help foster this partnership, our providers request the following examples of active engagement from each patient.

  • Participate in your own care.
  • Inform your provider of any changes in your health.
  • Ask questions to understand any treatment or therapies which are recommended.
  • Proceed with any X-rays, lab work or consultations as requested and mutually agreed upon.
  • Inform your provider of any disregarded treatment or therapies, such as stopping any medications.
  • Maintain regular follow-up appointments when requested, or at least annually for individuals who don't need ongoing appointments based on health concerns.
  • If you are ill and cannot be seen, please request assistance from a triage nurse.
  • If you need to cancel or reschedule an appointment, please call 24 hours prior to your scheduled appointment.
  • Meet your financial obligations for services rendered. 
  • Do not request or accept any service from the provider or staff that is illegal, immoral or unethical.